Manual diagnosis notesThe longer version, for teams checking this by hand
Use this section when you need to brief a merchant, developer, or feed manager before changing data. The goal is to verify the product facts first, then choose the least invasive repair path.
What to confirm first
Products without a usable primary image can lose visibility in free listings and Shopping surfaces because Google cannot confidently render the offer. In FeedRescue, this maps to FDR-006: Missing primary image. Detection source: Shopify product/media.
For Shopify stores, the important distinction is whether the issue comes from the catalog record, the storefront page, theme structured data, a feed app cache, or Merchant Center processing. Treat those as separate evidence sources instead of assuming the newest value in one system is correct.
How to verify the source
- Open the Shopify product and confirm the first product media is a real product image.
- Check the public product page and structured data for an image URL.
- Compare the image URL in Merchant Center diagnostics with the current Shopify media URL.
Keep product handles, variant IDs, timestamps, and the observed Merchant Center state together. That makes the repair traceable and prevents the same issue from reappearing after the next feed sync.
Safe repair path
FeedRescue should repair this kind of issue through deterministic checks first. AI can help explain or summarize evidence, but it should not become the source of truth for product identifiers, prices, inventory, compliance data, or shipping facts.
- Flag affected products for merchant media input; do not generate or invent product imagery.
- Refresh the supplemental feed image_link only when a real Shopify image exists.
- Keep an audit trail showing the source image URL used for each repair.